At a Glance
Who it’s for: Seniors and families touring independent living homes in Surrey, BC.
What it covers: Common questions Surrey seniors and their families should ask during tours of independent seniors living communities.
Why it matters: The answers to these questions will help you find the best community for your senior loved one to maintain their independence and have access to support services as needed (commonly charged to the resident).
Are you ready to start touring seniors’ living homes in Surrey? Consider bringing a list of key questions to help guide your tour and conversations. Here are some of the top questions you should ask during your tour and interview process:
1. What is the total monthly cost, and what is “out of pocket”?
Cost is likely an important question to lead with. Ask about what costs are set or regulated by rate increases. Be sure to get a comprehensive list of what’s included with your suite and the costs for anything extra, à la carte, or above and beyond basic residency.
2. Can you explain the meal system and how it works?
Can you tell me more about the meals offered at Bolivar Creek?
Ask to see a sample menu, either weekly or monthly to see a real-life example of what your choices may look like. Bolivar Creek offers a wide range of delicious home-cooked meals for our residents, including lunch and dinner.
3. What happens if my care needs change?
Ask about options for bringing in additional support or care if your needs change in the future. Some homes may have on-site staff and the ability to provide these services in your current suite, or you may be required to switch rooms or move to a different location to get more advanced support.
4. What are the staff like, and how many are on during a typical shift?
Ask about the staff-to-resident ratio for Monday to Friday hours as well as evenings and weekends. You’ll want to know whether there are 24/7 managers or concierges available to handle issues or emergencies. Also, schedule visits at different times to ensure the community’s “vibe” remains consistently high (a sign of regularly ample staffing).
5. Can I see the activity calendar?
Learn which activities and programs are offered to residents and make sure they align with your senior loved one’s passions. Don’t forget that in independent living communities, seniors can go offsite for activities, shopping, and other social engagements, or plan their own clubs and social groups.
6. What are the specific safety and emergency response protocols?
Understand the building’s safety protocols. Look for emergency pull cords in bathrooms and suites, and in public areas, or a 24-7 Emergency Call for residents to use in an emergency.
7. Is the community pet-friendly?
If you’re bringing a pet, ask about availability for pet-friendly suites and on-site facilities for bathroom breaks and walks. There may be additional fees for bringing your pet, so ask about them during your tour.
8. What transportation services are provided for medical appointments and shopping?
Some independent living homes provide transportation options (and occasionally companionship for out-trips) to and from your appointments and for local shopping. Ask what transportation is available to you, and check the walking distance to areas of interest.
9. What is the “vibe” or culture of the residents here?
Each community you’ll visit will have its own personality. Look for one that meets your needs, whether it’s quiet and formal or more active and social. Talk to residents during your visit about what they like most about living there.
10. What is your visitor and guest policy?
Ask your tour guide about the policy for guests. Most independent living homes won’t require guests to sign in or restrict their visiting hours. However, they may have rules around overnight guests and quiet times at night. Ask about any fees your guests may need to pay to participate in activities or join meal times.
Visit in person to learn about the community
In your search for an independent living home as a Surrey senior, start by looking at the company’s website and marketing materials. From there, shortlist 2-3 that you’d like to visit in person to see if the living community and experience match your expectations.
This is the time to ask any and all of your questions. The place you choose will become your home for many years to come, so make sure it gives you the choice, independence, and support you need to thrive in your retirement years.
Curious about what day-to-day life is like at Bolivar Creek Retirement Residences in North Surrey, BC? Schedule a visit to see our community in action and ask any questions you have about independent living in retirement.